Returns & Refunds

You have 14 days after receiving your item to request a return.

Return condition

The item must be in the same condition you received it: unused, unworn, with tags, and in its original packaging. Proof of purchase is required.

Start a return

Email info@nakoaholdingsllc.com before sending anything back. Do not send a return without approval. If approved, we will send return instructions and the return address.

Return shipping

For a normal return, the customer pays return shipping. Original shipping charges are not refunded.

If we sent the wrong item, or the item arrived damaged or defective, contact us right away. Once confirmed, NAKOA’s Fashions will make it right and will cover the applicable return-shipping cost or provide other instructions.

Coupons and discounts

If you return an item purchased with a coupon or discount, your refund is based on the amount you actually paid for that item. Coupons and promo codes have no cash value and are not automatically replaced after a return.

Final sale

Items clearly marked FINAL SALE at the time of purchase cannot be returned. Gift cards are also non-returnable.

Refund timing

After we receive and inspect your return, we will tell you whether the refund is approved. If approved, the refund will be sent to your original payment method. Please allow up to 10 business days after approval for processing, plus any additional time required by your bank or card company.

If more than 15 business days have passed since your refund was approved, contact info@nakoaholdingsllc.com.