Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return, the item must be in the same condition in which it was received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To request a return, contact us at info@nakoasfashions.com.

Damages and Issues

If your order arrives damaged, please contact us within 48 hours of delivery at info@nakoasfashions.com. Include clear photographs of the damaged item, shipping box, shipping label, and all packaging materials. Keep the item and its original packaging, and do not return or discard anything until we provide instructions, as the shipping carrier may require an inspection. If we confirm that the damage occurred during shipping, NAKOA’s Fashions will cover any required return-shipping cost and coordinate the carrier claim. Depending on availability, we will provide an approved refund or replacement. Damage that occurs after delivery is not considered shipping damage.

Authorized returns must be sent to:

12864 Biscayne Blvd, Unit #2196
North Miami, FL 33181
United States

Items returned without prior authorization will not be accepted.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the item arrived damaged or defective, or the wrong item was received. Original shipping charges are non-refundable unless the return resulted from our error.

ORDER CANCELLATIONS

Cancellation requests must be submitted within 15 minutes of placing the order. After 15 minutes, the order may already be processing, and cancellation cannot be guaranteed.

DAMAGES AND ISSUES

Inspect your order when it arrives. Contact info@nakoasfashions.com immediately if the item is damaged or defective, or if you received the wrong item.

NON-RETURNABLE ITEMS

Custom or personalized products, personal-care goods, hazardous materials, sale items, and gift cards cannot be returned.

EXCHANGES

Because many NAKOA’s Fashions products are one of a kind, replacements cannot be guaranteed. Once a return is accepted, customers may place a separate order for another available item.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Banks and credit-card companies may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact info@nakoasfashions.com.